Refund policy

Due to all our items being personalised and made to order, we cannot, under any circumstance, offer a refund or exchange unless your item is damaged or faulty. By placing an order, you confirm that all information provided is correct, as we are unable to remake items due to incorrect submissions.

If your item is faulty or damaged please contact us within 14 calendar days for assistance.  Either via the contact us form on our website or email confirmation. We will reply as soon as we can.

If there is an error on our part such as incorrect spelling, size or item we will either replace or refund your order.

Please ensure all faulty items for return are reported and returned within 14 days. Please contact us using the contact form or contact information in the website.

Colours:

I try my best to photography colours (particularly yarn) in natural light but please be reminded that due to lighting effects, monitor's brightness/contrast settings etc, there could be some slight differences on colour tone of the website's photo versus the actual final piece.

Font:

All wording is handwritten by myself so no two items are the same. My handwriting is a cursive style. I try my best to keep letters and the "feel" of the writing consistent across the names but at times I might need to change it depending on the name so it flows better and is aesthetically pleasing.

I don't (and won't) use premade fonts as this does not align with the brand's values.